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Your administrator may have changed this to a different character. The comma is Duo's default separator character between your password and the Duo factor. To use Duo Push if your password is "hunter2", type: For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc. You can also add a number to the end of these factor names if you have more than one device registered. Your login attempt will fail - log in again with one of your new passcodes. Just review the request and tap "Approve" to log in. Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token, or provided by an administrator.Įxamples: mypass123,123456 or mypass123,1456789 If Receiver only prompts for a password, like so:Īfter you submit your login information, an authentication request is automatically sent to you via push to the Duo Mobile app or as a phone call.Īlternatively, you can add a comma (“,”) to the end of your password, followed by a Duo passcode or the name of a Duo factor. Who to call for help: If you encounter any issues during enrollment, please contact the Inova IT Service Desk at 70.Logging In With the Citrix Receiver Clientĭepending on how your company configured Duo authentication, you may or may not see a “Passcode” field when using the Citrix Receiver client. If you are not using any Inova Microsoft Cloud applications outside of the Inova network:įollow the steps to enroll in Microsoft Cloud MFA, then follow the instructions above. You will be taken to the Citrix screen once you make your selection.Select yes or no to reduce the number of times to log in.Follow the instruction to verify your identity.If you have not been assigned an email account, please use the following exact format: Next, log into the Microsoft Cloud using your email address and Inova password. Enter your email address on the next screen.Login using your Inova credentials (Username and Password).You already have a Microsoft Cloud MFA profile, you need to update your Citrix log in to use the new Microsoft MFA. If you are already using Inova Microsoft Teams or SharePoint outside of the Inova network: Please reinforce the following actions required with impacted team members as necessary. Team members MUST complete this switch to Microsoft MFA by Wednesday, Aug. ACTION REQUIRED: Change to Inova Citrix Access via non-Inova Devices